The details, in one place
Service & billing terms
Updated October 8, 2026. Prices are in US dollars.
Owner subscriptions
Owner includes 2 rental units for $19 monthly or $190 annually; Portfolio includes 10 for $49 monthly or $490 annually; Scale includes 25 for $99 monthly or $990 annually. Each extra Scale unit costs $3 monthly or $30 annually. Residents and invited property team members are included. Every active property counts as at least one rental unit; active vacant units count, while archived properties do not. Purchased capacity stays in effect until you confirm a change; archiving alone does not reduce your bill. Review the total and any proration before confirming. Existing subscriptions retain their original price and capacity until you choose a new plan. New owners signing up after the founding-offer deadline receive a single 30-day trial with capacity for 25 units. Rent processing is separate.
Founding owner offer
Owners who sign up by November 30, 2026, at 11:59 p.m. Eastern receive one free subscription year. The year starts when the local Zewst account is created; existing owners start October 3, 2026. The offer is recorded once, cannot be restarted by revisiting billing and does not require a card. It does not automatically renew into a paid subscription. After it ends, existing records remain accessible, but adding properties or units requires an active paid plan. Promised founding-year portfolio access is preserved without the new paid-plan unit limits. After the year ends, choose a paid plan covering your active units. This offer covers the Zewst subscription only.
Renewals, cancellation and refunds
When you explicitly choose a paid subscription, its selected monthly or annual term (or an existing legacy term) renews automatically using your saved payment method. Manage invoices, payment methods and cancellation in Settings → Subscription. Cancellation takes effect at the end of the paid term. Plan changes show a payment or credit quote before confirmation and may change the renewal date. An invoice credit is different from a cash refund; there is no automatic prorated cash refund for unused subscription time. Contact rentals@zewst.com for billing errors. Free-year accounts are not charged automatically.
Rent payments and processing costs
Rent is paid against a resident’s lease to the property owner through their Stripe-connected account. ZewstPay deducts an owner processing charge per contribution: 3.35% + $0.55 for debit or credit cards, or 0.8% capped at $5, plus 0.25% + $0.25 for bank payments. Residents pay their stated contribution with no added fee and receive full rent credit. For a $5,500 contribution, the owner charge is $184.80 by card or $19 by bank. Processing charges are retained when rent is refunded. Existing payment drafts retain their original fees. Contact your property owner about a rent dispute or refund; canceling a Zewst subscription does not cancel a lease or reverse rent. Provider payout timing, verification, returns and dispute costs may apply separately.
Automatic rent contributions
Automatic rent payments require a resident’s separate authorization for a specific lease and verified payment method. Choose a monthly limit, date and time zone. Nothing is charged at enrollment. The amount is limited to the remaining, unreserved rent for that calendar month; it does not collect earlier unpaid rent or other charges. You may choose exact-amount notice at least 10 days ahead, or explicitly authorize adjustments within your stated range. If an exact notified amount would exceed the available balance, that month is skipped. Rent or owner payment account changes require renewed authorization. Stop future payments in your portal or contact rentals@zewst.com; payments already submitted keep their provider status. Your bank also has stop-payment procedures, including contacting it at least three business days before a scheduled electronic transfer. A copy of your authorization is available in your portal and sent by email. Bank settlement may take several business days. Declines, expired or revoked payment authorization and authentication requests require your action; an automatic attempt is not proof that rent has been paid.
Using the service
Your subscription covers the features enabled in your workspace. Online rent collection requires a verified owner payment account and an active resident lease. Connecting an existing domain requires owner DNS verification. Property owners remain responsible for their listings, rental terms and applicant decisions.
Document assistance and data handling
Document assistance is optional. With your explicit permission, Zewst sends the original PDF, its text and your questions to LlamaCloud, using LlamaParse for document parsing and LlamaExtract for suggested details, explanations and answers. Only the selected agreement is used; there is no shared property index. Your original remains private in Zewst. Private questions are not saved in Zewst history or automatically shared with an owner or resident. After processing, Zewst requests deletion of temporary provider files and jobs; provider data-handling and retention policies also apply. Check every suggestion against the original. Explanations do not determine legality, certify state or local compliance, amend an agreement or replace a qualified legal adviser. You may review the PDF and enter terms manually without enabling assistance.
Questions? Contact the Zewst team.